I am SOOOO Frustrated I Could CRY!

by - Saturday, January 19, 2008

My phone and internet have stopped working for the billionth time in the last seven weeks... that may be a slight exaggeration... but tomorrow... while I wait for a Shaw representative between noon and 5 pm... I will inevitably realize that this will be the SEVENTH time I will have waited for said representative in the past seven weeks... and then I will want to cry... because I pay my $100 every month for internet and phone... and the damn things don't work... so this is the last call... then I fear that I may have to go back to Telus... which is like turning to the Devil... and I am not a huge fan of the Devil since they have the customer service of well... a wet noodle.

Off to try not to raise my blood pressure (which is a health 120/84 according to my doctor... as you can tell on Friday during my appointment I was not having to deal with Shaw)...

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4 Comments

  1. why are you paying so much? I have phone and DSL for 44.00 thru ATT.

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  2. Oh Jan... the joys of living in Canada... we don't have the same numbers of companies you do down in the States to compete against eachother to give us good deals... so I pay $45 for my internet and $55 for my phone (which is unlimited long-distance anywhere in the world)... if only it worked...

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  3. Tell them that you're not going to pay, or figure out a prorata payment based on the days you DID have service. I mean, you shouldn't be paying for a service you didn't receive. At least that's how I feel. We do this when our Internet service goes out.....

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  4. If you are going to switch, be sure to phone them and tell them you are switching.

    Or, um, just do that anyway. I told shaw I was leaving them (internet) so they dropped me to $35/m.

    So I said I'd stay.

    Oh yeah, and I phoned Shaw and made them give me a month's credit on my account for down time when they were first supposed to hook it up. So in that call I got one free month and the rest of the time for $35.

    You need to channel your inner beyotch, er, Jenn.

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